Privacy Policy

Last Updated: December 2024

Luma Webs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services. We operate in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We collect personal information that you voluntarily provide to us when you:

Schedule a consultation through our booking system (Calendly)
Request a free mockup or quote
Engage our web design services
Communicate with us via email or phone

The types of personal information we may collect include:

Name
Email address
Phone number
Business name and details
Payment information (processed securely through Stripe)

How We Use Your Information

We use your personal information for the following purposes:

To provide our web design and hosting services
To communicate with you about your project
To process payments and send invoices
To schedule and manage appointments
To respond to your inquiries

Third-Party Services

We use the following third-party services to operate our business:

Calendly: For scheduling consultations. When you book a call, Calendly collects your name, email, and any information you provide. Calendly may store data on servers outside of Canada. See Calendly's Privacy Policy.
Stripe: For payment processing. We do not store your credit card information directly. Stripe handles all payment data securely. See Stripe's Privacy Policy.

These third-party services may transfer and store your data outside of Canada. By using our services, you consent to this transfer.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Project files and communications are typically retained for the duration of our business relationship and a reasonable period thereafter for reference purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

Access your personal information that we hold
Request correction of inaccurate information
Withdraw your consent to the collection, use, or disclosure of your information
File a complaint with the Office of the Privacy Commissioner of Canada

Cookies

Our website may use cookies through embedded third-party services like Calendly. These cookies help provide functionality for scheduling and may track usage. You can control cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through our contact page to schedule a call.